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Frequently Asked Questions (AutoReminder:
Appointment Reminder) C. Changing appointments and checking
status of reminder calls D. Integration a1. Can I use my own voice to pronounce my name? Yes. Invoke the main Voicent Gateway window and select Setup > My Name... from the Main Menu. Select the audio file that is your name recording. Please see audio quality and recording faq for different ways to record an audio message. a2. How do I add/remove/edit my contact list? In the main window of AutoReminder, select Contact > Open Contact from the Main Menu. The first time you make an appointment for the person, a new contact dialog will be invoked automatically. You can enter contact information there too. a3. What is Voicent Gateway? Why do I need that? Voicent Gateway is the product that makes it possible to link your computer to the telephone. For AutoReminder to function properly, Voicent Gateway has to be running. a4. Why do I get a message saying it cannot connect to Voicent Gateway? Please refer to the same question under Installation FAQ. b1. Do I have to fill out all fields in the new appointment dialog? No. The category and notes fields are optional. b2. What if I don't want to make a reminder call for an appointment? Simply un-check the "Call This Number" checkbox in the edit appointment dialog. b3. Will the text entered in the notes be included in the reminder message? Yes. Check the "Appointment notes" check box when you create an appointment. b4. Can I change the reminder phone number to a number that is not in the contact information? Of course. Just type in the phone number in the appropriate field. c1. How do I change the start/end time of an appointment? You can change any information of an appointment by invoking the edit appointment dialog. To invoke the dialog: (1) double click on the appointment, or (2) select the appointment first, then select Appointment --> Open Appointment from the main menu, or (3) click the Open icon on the toolbar. You can also directly move the appointment to the new start time location. You can drag and drop the appointment to a different date on the right hand side calendar window. c2. How do I change the appointment to a different date? See the previous question c1. c3. What is the meaning of different icons shown in a appointment? Call will be made at specified time Call succeeded Call failed Will try again d1. Can I import appointments from other software products? Yes, you have three options: (1). Create import files from other software product. The format of the file must conform to the required AutoReminder format. Please refer to Import Appointments. (2). If the software product cannot produce the file format required by AutoReminder, a conversion program is required. Voicent can create a customized program for you. Please contact our sales for a quote. (3). Directly integrate AutoReminder such that appointments are added to AutoReminder automatically. This approach can eliminate the manual import. However, it normally requires more development work. You can contact your software vendor or us for such services. d2. Can I access appointments from other machines on the same network? Yes, use the Enterprise Edition. d3. I am a developer. How can I integrate my product with AutoReminder? You have a few choices: (1). Use Openweb Access. You can use any program language, as long as it can post an HTTP request. (2). Use command line options. (3). Use import feature.
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