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  • Business (7)
  • Support Archive (97)
  • Technology (9)
  • Voip (7)
  • Windows Driver (9)
  • Windows Kernel (4)
  • Please note that support archive are support messages for old releases. Most of them are no longer appropriate. You should check for Voicent Knowledge base for articles related to the current release.

    Firewall types

    March 31st, 2009

    1. A full cone NAT is one where all requests from the same internal IP address and port are mapped to the same external IP address and port. Any external host can send a packet to the internal host, by sending a packet to the mapped external address.

    2. A restricted cone NAT is the same as a full cone NAT except an external host can send a packet to the internal host only if the internal host had previously sent a packet to the external host IP address.

    3. A port restricted cone NAT is like a restricted cone NAT, but the restriction includes port numbers. (extenal host IP address and port number)

    4. A symmetric NAT is one where all requests from the same internal IP address and port, to a specific destination IP address and port, are mapped to the same external IP address and port. If the same host sends a packet with the same source address and port, but to a different destination, a different mapping is used. Furthermore, only the external host that receives a packet can send a UDP packet back to the internal host.

    RTP - Real Time Transport Protocol

    March 16th, 2009

    Real time media protocol based on UDP for voice. Separate from SIP.

    SIP establish connection and port numbers for RTP. Not necessary using the same path.

    Audio Quality depends on codec. ILBC used for google talk and Gizmo, Skype.

    SIP registrar and call flow

    March 16th, 2009

    When a SIP phone starts, it first register itself with the SIP registrar.

    1. SIP phone send HTTP request to SIP registrar
    2. SIP registrar send SIP phone info to a location database (ip address etc)
    3. ACK SIP phone

    Basic call flow:

    1. Invite from a SIP phone to SIP registrar (Proxy)
    2. Proxy query location database and finds target SIP phone location
    3. Proxy notify target SIP phone
    4. Target SIP phone replies to Proxy, Proxy to inviting SIP phone
    5. Inviting SIP phone ACK target SIP phone (connected)

    Key Components:

    1. SIP Phone (User agent)
    2. SIP Server (registrar, proxy)
    3. PSTN gateway
    4. App servers (media server, etc)

    SIP Express Router (SER)

    January 15th, 2008

    SIP Express Router: Free GPL-ed SIP server (registrar, proxy, redirect)
    http://iptel.org/ser/features
    De-facto standard

    SER: domains, subscribers
    Routing language
    extension modules
    http://iptel.org/download

    SIP Method

    January 15th, 2008

    INVITE: initiates sessions
    ACK
    CANCEL
    BYE
    REGISTER
    OPTIONS

    SIP extension methods:

    SUBSCRIBE/NOTIFY/MESSAGE: instant messaging
    REFER: call transfer
    PRACK: provisional reliable responses
    INFO
    UPDATE

    SIP components

    January 15th, 2008

    SIP Phones (User-Agents)
    SIP Servers (Registratar, Proxy, Redirect)
    SIP PSTN Gateways
    Application Servers (Media Servers)

    Partner

    December 11th, 2007

    Voicent provides inbound and outbound development platform for
    developers with telephony technology tools to create your
    own application based on Voicent SDK.

    For outboand applications, you can develop applications by integrate
    with BroadcastByPhone and AutoReminder web interface or command line
    interface. You may also develop applications directly based on
    Voicent Gateway and SDK. For inbound applications, you can use
    Voicent IVR studio and Telephony CRM to customize your specific
    business needs. Helpful documentation are offered on-line,
    within developer’s tutorial, inside the program help menu.
    The integration tutorial is available at: http://www.voicent.com/devnet

    For learning and experiment purpose, you can download our
    free version of Voicent Gateway and all of the applications
    including AutoReminder, BroadcastByPhone, Agent Dialer, Telephony CRM
    and IVR studio at http://www.voicent.com/download.
    You can learn how to develop your own telephony software
    with Voicent Gateway technology like VoiceXML, text
    to speech and more.

    If you would like to purchase Voicent gateway SDK, inbound license
    or outbound license, you may do so at http://www.voicent.com/store

    We look forward to work with you. We stand behind you in
    every step of your development effort to make your
    application a successful product.

    For complete detailed information,
    please visit http://www.voicent.com

    >
    > As a notification system linked to a Voip platform…would like to speak with
    > you we have partner in the health care industry that we maybe able to
    > intergrate with a solution for medical staff…

    Developer

    December 11th, 2007

    The number of phone lines is determined by your computer’s PCI slot.
    Voicent software can support unlimited phone lines. The restriction is
    limited PCI slots on each computer. For large group of phone lines, you
    need to consider using mulitple computers with networking. This is
    our enterprise edition od BroadcastByPhone.

    For your integration, you can check out more developer’s information
    at http://www.voicent.com/devnet for commandline interface.

    > We are looking for a solution to send Alert Emergency messages through our
    > Application. We are looking for a hosted solution that we can connect to
    > through an API.
    > I am wondering how many lines would you have available at any given moment to
    > send those messages! And what is the best solution for our alert service.
    >

    voice modem

    November 28th, 2007

    The modem have two RJ-11 phone jacks: One is “LINE” jack. The other is
    “PHONE” jack. The “LINE” jack connects to the phone line for outbound call.
    The “PHONE” jack connects to a phone as inbound call. For
    more information on setup voice modem, see FAQ #6 at http://voicent.com/support

    The license is unlimit time. You can transfer the license from computer
    to computer. For details on how to transfer license, please see
    FAQ #8 at http://voicent.com/support

    Also, feel free to download and try the software before you buy
    to see how it suites your need at http://www.voicent.com/download

    > I have a phone line, goes into my modem, I do not understand where the
    > phone comes into play, is my only oppourtunty through a head set through
    > my computer or how do I set it up so that I can use it though the phone?
    > Finally, if I was to purchase the licencing, and was to change computers
    > can I un install the program and licence another machine? How long do I
    > have the rights for this licencing, is it unlimited?
    >

    Reseller

    November 20th, 2007

    Yes we do have reseller’s program you can sign up for. To sign up, please
    see http://voicent.com/affiliate/reseller.html

    > We sell document imaging software to doctors offices amoung other types of
    > compaines. I was wondering if you had any reseller discounts as I would be
    > interested in reselling your appointment reminder app.
    >
    >

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