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  • Support Archive (97)
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  • Please note that support archive are support messages for old releases. Most of them are no longer appropriate. You should check for Voicent Knowledge base for articles related to the current release.

    Archive for the 'Technology' Category

    SIP Express Router (SER)

    Tuesday, January 15th, 2008

    SIP Express Router: Free GPL-ed SIP server (registrar, proxy, redirect)
    http://iptel.org/ser/features
    De-facto standard
    SER: domains, subscribers
    Routing language
    extension modules
    http://iptel.org/download

    SIP Method

    Tuesday, January 15th, 2008

    INVITE: initiates sessions
    ACK
    CANCEL
    BYE
    REGISTER
    OPTIONS
    SIP extension methods:
    SUBSCRIBE/NOTIFY/MESSAGE: instant messaging
    REFER: call transfer
    PRACK: provisional reliable responses
    INFO
    UPDATE

    SIP components

    Tuesday, January 15th, 2008

    SIP Phones (User-Agents)
    SIP Servers (Registratar, Proxy, Redirect)
    SIP PSTN Gateways
    Application Servers (Media Servers)

    Developer

    Tuesday, December 11th, 2007

    The number of phone lines is determined by your computer’s PCI slot.
    Voicent software can support unlimited phone lines. The restriction is
    limited PCI slots on each computer. For large group of phone lines, you
    need to consider using mulitple computers with networking. This is
    our enterprise edition od BroadcastByPhone.
    For your integration, you can check out more developer’s information
    at […]

    voice mdeom

    Monday, November 5th, 2007

    In order to test the product properly, you must have a campatible
    voice modem that works with the software. If you can not find on at your
    place, you may order one at http://www.voicent.com/store.
    We ship voice modem internationally.
    >
    > Hi We are interested in your Broadcast by Phone as our messaging system for. But I have downloaded […]

    AutoReminder

    Thursday, September 6th, 2007

    Please see deatiled product demo, product brochure
    and pricing, feature listing is at
    http://voicent.com/appointment-reminder-phone.php
    > I would like pricing and capacity information regarding your voice reminder
    > package. Interested in using this system to remind customers of past due
    > utility bills.
    >
    >

    BroadcastByPhone

    Thursday, September 6th, 2007

    1. Yes, only professional/enterprise version has interactive feature.
    2. Yes, you can upgrade. It is $299 to upgrade later. Upgrade
    can be purchased any time at http://voicent.com/store/autodialer_upgrade.php
    >
    > Two Questions:
    > 1. with the standard edition, can a person answering the phone use their
    > phone keypad to confirm an appointment and other \’interactive\’ numbers?
    > Your […]

    AutoRemdiner

    Thursday, September 6th, 2007

    Voicent AutoRemdiner Enterprise version will meet your requirement. You
    can setup AutoReminder system on one computer and all three office can
    access to the appointment information.
    You can look at the product information, feature comparison, online
    demo and pricing at http://voicent.com/appointment-reminder-phone.php
    Also feel free to download and test the software before you buy
    at http://www.voicent.com/download. There is no expiration date
    on trial.
    > […]

    BroadcastByPhone

    Friday, August 31st, 2007

    Voicent BroadcastByPhone professional version can do what you need.
    The computer can dial a list of phone numbers and hang up once answered.
    This is archived by provide an empty .wav file (no recording). The
    call status is displyed next to the phone number after the call is made.
    Feel free to download and try the program before you […]

    VoIP dialer

    Thursday, June 28th, 2007

    We have customers using Vonage.
    With Voicent software, you can set call interval so the dialer will not
    continuously using the phone line. This seems to satify some phone
    company’s unlimited calling plan.
    > I am doing the research and set up for a friend in the home loan business. We
    > are intent on trying your dialer software and […]

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