The first in the series focuses on small- to medium-sized businesses looking to create email newsletters for lead generation, customer relationship management and up-selling to existing customers.

So far, the series takes readers from conceptual stages through subscriber list creation and management.

So, the material will be expanded to design and more advanced list management, content management and broadcast options.

Once the series is completed, we’ll be gearing the material to other sectors including faith communities and non-profit organizations.

The astonishing advances that VoIP technology has brought to the Call Center is the subject of Voicent’s latest publication.

Available at Voicent.com as well as in a presentation format on Slideshare.com, the publication provides an overview of the differences between old-fashioned, hard-wired Call Centers, and new, VoIP Call Centers.

It covers not only the cost-saving advantages of VoIP, but also some unexpected advantages, such as the remarkably expanded labor pool available to de-centralized, sophisticated call centers and contact centers.

Armed with Voicent software, officials up and down Florida’s east coast, from Jacksonville to Hollywood, are winning the war against illegal signs that are a blight on the beautiful views of tourist areas.

According to published and broadcast reports, officials in the city of Lakeland and in surrounding Polk County are considering employing Voicent’s BroadcastByPhone software to repeatedly call the telephone numbers on illegally posted signs.

Officials in the Broward County city of Hollywood, as well as officials in St. Johns County and other communities have reported reductions of 80 to 90 percent in the number of illegally posted signs along heavily traveled tourist routes, thanks to the use of Voicent software.

An article published Sunday in the Lakeland Ledger newspaper reported that Lakeland city as well as Polk County code enforcement officials are now considering using Voicent to control illegal signs.

According to the story, written by reporter Matthew Pleasant, officials are carefully considering how aggressively the signs should be controlled.

For example, should only commercial interests be pursued for illegal sign posting, or should school fundraisers and other volunteer organizations be kept from posting illegal signs as well?

In a report published on the web and broadcast on the Fox News affiliate station in Tampa, reporter Ken Suarez Monday reported that Polk County currently has a full-time code enforcement officer assigned to taking down illegal signs.

(See the Fox News Tampa video report about Voicent here.)

Suarez noted in his report that a single-line license for Voicent’s BroadcastByPhone costs only $299.