Monthly Archives: July 2011

VoIP and SMS are fast growing but still a tiny part of world’s mobile data traffic

Posted on July 26, 2011 | By Voicent Customer Service

Mobile data traffic grew 77 percent over the past year, according to a GigaOM report published by Reuters. That growth rate far out-stripped the growth rate of fixed networks, according to the report, which cited research conducted by Allot Communications … Continue reading →

Posted in SMS marketing |

Will AutoReminder appointment reminder work for office with multiple practitioners?

Posted on July 26, 2011 | By Voicent Customer Service

Voicent’s AutoReminder automated appointment reminder software is great for single-practice professional offices. But what about offices that have five separate practices all sharing the same office staff? Then, it’s not so much great as it is FABULOUSLY FANTASTIC! Ahem. Sorry. … Continue reading →

Posted in Automated appointment reminders, How to |

Bandwidth has two numbers to care about

Posted on July 25, 2011 | By Voicent Customer Service

If you’re planning to try Voicent’s Agent Dialer predictive dialer or BroadcastByPhone auto-dialer, you may be wondering how much bandwidth you’ll need. Generally, for each VOIP channel/line you have or want (think of a channel as the equivalent of an … Continue reading →

Posted in Call-center management, technology |