Call Center Suites

Highly targeted, incredibly affordable software packages designed for specific types of Call Centers. Our Call Center suites are also flexible and scalable. Every suite is available for a low-priced, monthly subscription, yet still allows you to easily add new tools, features, lines and capabilities.

Auto dialer, predictive dialer, Call center services, hosted call center solution, non-hosted call center solution, on premise dialer, dialer, press 1 campaign, opt-out management, CRM, Customer management

All in One
Suite

$120

Per user/month

  • Auto Dialer Suite
  • Predictive Suite
  • Inbound Suite
  • Broadcast by SMS


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*All Suites Contain Enterprise Edition Software

*Add Any Voicent Product for an Additonal $10.00/Month

KEY FEATURES

Auto Dialer Suite

  • Easy press "1" campaign options
  • Allows unlimited campaigns, call lists, and phone numbers
  • Automatic Opt-out management and do not call scrubber
  • Automatic retries busy unanswered calls
  • Real-time and historical report of agent productivity and campaign performance
  • Broadcast scheduling with windows task scheduler
  • Built-in calendar for advanced call scheduling
  • Built-in message designer for message customization
  • Text-to-speech plug-in included

Predictive Dialer Suite

  • Allows unlimited campaigns
  • Auto pacing dialing speed to guarantee drop-rate
  • Call notification sent to agents computer with screen pop up
  • Call back manager reassigns & reschedules callbacks
  • Easy agent call dispositions for callbacks, opt-out, and custom inputs
  • Whisper coaching, call monitoring, and call recording
  • Real-time and historical report of agent productivity and campaign performance
  • Automatic Opt-out management and do not call scrubber
  • Easy integration with popular CRM software

Inbound Call Center Suite

  • Easy-to-use Graphical User Interface(GUI) interface for ivr design
  • Call transfer to remote computer that runs Voicent remote agent software
  • Customer self-service with interactive automated messaging
  • Auto Attendant
  • Unlimited ACD queue
  • Music on-hold
  • Custom voicemails & extensions
  • Real-time and historical report of agent productivity and campaign performance
  • Built-in support for relational database access and management
  • Text-to-speech plug-in included

All in One Suite

  • Blended Call Center Operations - Inbound & Outbound
  • Fully integrated auto dialer for outbound IVR applications
  • Outbound IVR for voice broadcast & predictive campaign
  • Roll over IVR eliminated dropped calls and fills in intial call silences
  • Interactive text messaging: Automatic response processing
  • Track, open, manage, bounce, and unsubscribe
  • Delivers custom email in text or HTML formats
  • Delivers custom text messages to large or small groups

Specifications

Auto Dialer Suite

Broadcast by Phone Overview|Features|Demo

Call Center CRM Overview|Features|Demo

Call Center Manager Overview|Features|Demo

Predictive Dialer Suite

Agent Dialer Overview|Features|Demo

Call Center CRM Overview|Features|Demo

Call Center Manager Overview|Features|Demo

Inbound Call Center Suite

Flex PBX Overview|Features|Demo

Inbound IVR Overview|Features|Demo

Call Center CRM Overview|Features|Demo

All in One Suite

Broadcast By Phone Overview|Features|Demo

Broadcast By SMS Overview|Features|Demo

Broadcast By Email Overview|Features|Demo

Flex PBX Overview|Features|Demo

Inbound IVR Overview|Features|Demo

Agent Dialer Overview|Features|Demo

Call Center CRM Overview|Features|Demo

Call Center Manager Overview|Features|Demo