Category Archives: IVR General

Configure Voicent to use Avaya IP office

I have purchased inbound Enterprise package. Now I have Avaya IP office. So incoming call is coming to Avaya IP office i want to redirect that call to Voicent gateway. please tell me what configuration need to be done in … Continue reading →

Difference between IVR and PBX

So, what the difference between your IVR and a soft PBX-system? They look the same to me. Basically just a pbx router. The main difference is IVR is a more generic and more flexible software. It is designed for ANY … Continue reading →

Different IVR menus for different Phone Numbers. One Gateway

I want to run multiple VoiceXML applications on the same Voicent Gateway. I want to be able to use DNIS to choose the application to run. Is that possible? Yes, you will need Voicent IVR studio for this. It will … Continue reading →