Many businesses and organizations are turning to inbound IVR applications to more effectively communicate with their customers and members. An inbound IVR application can automatically guide customers through each inquiry.
Examples of inbound IVR applications include:
Auto-Attendant and Music on-hold: An auto-attendant IVR application automatically connects callers the person or group they want to reach. […]

Handling routine phone requests for information can consume a substantial amount of time and money. Voicent IVR Studio offers an automated way to provide the same information. An IVR system lets callers interact with your company via the telephone for information. An IVR system can also be very effective for on-the-road employees who need to […]

We are still working on the document. But the draft is available online now.
IVR Studio User Guide