Continued from Part II…
Check Call Flow and Deploy
Now you are all set for the whole IVR application. Click the Validate button to check the call flow. Once all errors are corrected, click the Deploy to deploy the application.
Call in to test your application.
Check log file if there is error
If you have unexpected result, please […]

Continued from Part I…
Interface between call manager and data manager
The Call flow developed above handles the incoming calls, such as play the desired prompt, collect touch tone keys entered, record the custom voicemail, and direct the call using the designed call flow. However, it does not link the call flow to the data storage. For […]

In this article, we describe general steps to create an IVR application using the following example.
I would like the following steps to occur:
The first message the caller hears is “Thank you for calling TellTaleDriver.com. To report a driver press #1 on the your telephone key pad. To speak with TellTaleDriver directly, press Zero”. (So […]