Monthly Archives: September 2008

IVR for inbound survey

Posted on September 29, 2008

We currently outsource an IVR project with another company that provides the below features. Can you confirm whether these features are available in your IVR Studio product: When conducting survey questions, when a user wants to change an answer because … Continue reading →

Posted in IVR Usage |

IVR application: support escalation

Posted on September 22, 2008

Can you tell me if there is a standalone IVR/telephony application that will do the following: 1. Accept an after hours call 2. Prompt caller for name, telephone number, and issue being reported 3. Application then begins calling a list … Continue reading →

Posted in IVR Usage |

IVR external program parameters

Posted on September 9, 2008

I need to run program. When I edit action “Run program” I enter full path to EXE file and add __VG__CALLED_NUMBER__ as command line parameter. But the program is started just like it’s working folder is in another place. It … Continue reading →

Posted in IVR Developer |