Monthly Archives: December 2008

Continued from Part II… Check Call Flow and Deploy Now you are all set for the whole IVR application. Click the Validate button to check the call flow. Once all errors are corrected, click the Deploy to deploy the application. … Continue reading →

Continued from Part I… Interface between call manager and data manager The Call flow developed above handles the incoming calls, such as play the desired prompt, collect touch tone keys entered, record the custom voicemail, and direct the call using … Continue reading →

In this article, we describe general steps to create an IVR application using the following example. I would like the following steps to occur: The first message the caller hears is “Thank you for calling TellTaleDriver.com. To report a driver … Continue reading →