Monthly Archives: August 2009
Assign English or Spanish Message
I am trying to assign an English or Spanish message depending on the customer. How do I do this for a list? There are several ways to do this: 1. Create two call lists instead of one. One for English … Continue reading
Posted in IVR Usage, Outbound IVR
Use Vonage on Windows Vista
I purchased and installed voicent 7.x release. I have a vista operating system. Will I be able to use vonage and if so how do I install it in my voicent gateway? Voicent release 7 supports SIP, which is a … Continue reading
Posted in VOIP
Navigate Corporate phone system
There are four main possibilities when calling a number 1) Person picks up 2) Answering machine 3) Corporate phone system 4) Busy Situation 3 When your phone dialer gets a corporate phone system, how does it react? Is there a … Continue reading
Posted in IVR Usage, Outbound IVR