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Monthly Archives: September 2009
Handle predefined options
Can dialing rules be built to handle a combination of predefined options and passwords when accessing a particular voice mailbox? Yes. But this is kind of a workaround. Basically you include commas in your phone number to introduce pause during … Continue reading
Posted in IVR Usage, Outbound IVR
Work with a T1 Line
I have been testing your software, but skype policies do not allow more than 50 calls per day… We already have a t1 line in place. Would your software work with the t1 line. If you are testing release 7, … Continue reading
Posted in VOIP
IVR Utilizing ANI
We need a hardware and software product that will allow us to use a 4 port analog in bound that will capture the caller’s ANI id information (phone number). We need a script that will validate the customer account field … Continue reading