Monthly Archives: September 2009

Handle predefined options

Posted on September 30, 2009 | By Voicent

Can dialing rules be built to handle a combination of predefined options and passwords when accessing a particular voice mailbox? Yes. But this is kind of a workaround. Basically you include commas in your phone number to introduce pause during … Continue reading →

Posted in IVR Usage, Outbound IVR |

Work with a T1 Line

Posted on September 29, 2009 | By Voicent

I have been testing your software, but skype policies do not allow more than 50 calls per day… We already have a t1 line in place. Would your software work with the t1 line. If you are testing release 7, … Continue reading →

Posted in VOIP |

IVR Utilizing ANI

Posted on September 24, 2009 | By Voicent

We need a hardware and software product that will allow us to use a 4 port analog in bound that will capture the caller’s ANI id information (phone number). We need a script that will validate the customer account field … Continue reading →

Posted in IVR Usage, PBX, VOIP |