Monthly Archives: November 2009

Voice Prompt Type and Voicexml Say-as

Posted on November 30, 2009 | By Voicent

I am using TTS and I want to say: “You have entered 256” and want speech engine to say digit by digit. I.e. two five six but it keeps saying two hundred fifty six. I tried to sue Speech XML … Continue reading →

Posted in IVR Usage |

Outbound IVR for sales contact center

Posted on November 27, 2009 | By Voicent

To provide an overview my company is an outbound sales contact centre. We are currently looking at using speech recognition technology in a couple of scenarios: • Call validation – When an agent completes a sale the call is to … Continue reading →

Posted in Outbound IVR |

Collect multiple digits

Posted on November 25, 2009 | By Voicent

I have the other issue with gateway. I am using VoiceXML to develop our application. The idea is that system asks user for 4 digits number and based on that number reads information from database. I tried your inbound simple … Continue reading →

Posted in IVR Developer, IVR Usage |