Monthly Archives: September 2010

Generate VXML files

Posted on September 30, 2010 | By Voicent

Q.1-How to generate vxml files? Q.2-How to send vxml files into gateway? The best tool to use is Voicent IVR Studio. By using the tool’s GUI interface, and once you create a call flow graph for your interactive phone applications, … Continue reading →

Posted in IVR Developer |

Change IVR TTS voice

Posted on September 29, 2010 | By Voicent

I am having a challenge changing the voice for TTS. I have stopped the gateway and changed it in that section and restarted it. I have also gone into the speech part of control panel to change the default voice … Continue reading →

Posted in IVR Usage, Outbound IVR |

Automated calls to alert support staff

Posted on September 24, 2010 | By Voicent

We are trying to find a simple method of turning a system error email into a phone call into one or more emails to alert support staff. Emails don’t get seen in the middle of the night. Text messages just … Continue reading →

Posted in IVR Usage |