Monthly Archives: May 2012

Different IVR menus for different Phone Numbers. One Gateway

Posted on May 16, 2012 | By Voicent Info

I want to run multiple VoiceXML applications on the same Voicent Gateway. I want to be able to use DNIS to choose the application to run. Is that possible? Yes, you will need Voicent IVR studio for this. It will … Continue reading →

Posted in IVR Developer, IVR General, IVR Usage, Outbound IVR, PBX, VOIP | Tagged , , ,

Using IVR Studio to navigate a phone menu.

Posted on May 16, 2012 | By Voicent Info

Does one of your products have the following capabilities for an Outbound IVR application: Upon calling the specified number: 1. Recognize the call was answered. 2. Ignore the automated request to enter a USER ID. 3. Using Phone Touch Tones, … Continue reading →

Posted in IVR Developer, Outbound IVR, PBX | Tagged , , ,

Call flow hangs when IVR accesses mysql database.

Posted on May 14, 2012 | By Voicent Info

The call flow hangs when IVR accesses mysql database. This error can be caused on Windows 64 bit machines that are running Java 1.6 (6) 64 bit JDK. This is remedied by installing the Java 1.6 32 bit JDK. The … Continue reading →

Posted in IVR Developer | Tagged , ,