Monthly Archives: August 2013
Integrating BroadcastByPhone columns within IVR studio
I’d like different call flows based on different languages and countries in one IVR (as prescribed by the columns in my imported list) – is that possible or will I have to run multiple campaigns simultaneously? If so, what is … Continue reading
Posted in IVR Developer, IVR General, IVR Usage, Outbound IVR, VOIP
Tagged auto dialer, broadcast, broadcastbyphone, column, IVR, ivr-studio
Passing IVR Info to Agent
How many times you called a company and entered all your information to its IVR, and when connected to a service agent, you have to repeat the same information again? This is annoying and wastes everyone’s time. The good news … Continue reading
Posted in IVR Developer, IVR Usage
ACD queue options
I’m looking to set up our IVR for a few options for incoming calls and I’m not sure how to do it or if it can be done. I’d like to have an option for customers who are on hold … Continue reading
Posted in IVR Usage