Monthly Archives: February 2014
A simple two question survey in IVR Studio
For this quick tutorial you will need IVR Studio. This design can be deployed for inbound & outbound calls. This one will be specifically for BroadcastByPhone’s outbound calls. Throughout this tutorial we will be referencing this IVR Design call flow … Continue reading
Utilizing Windows Task Scheduler To Run GUI Applications From SYSTEM account
Editor Note: This article was published in 2014 but the content of this article is still relevant with recent Windows operating systems, such as Windows 10 and Windows server 2019. In addition, Voicent platform has moved towards browser interface and … Continue reading
IVR Studio – Call Transfer with Timeout
From IVR Studio software sometimes my customers have to wait 15-20 minutes when transferring to a live agent and give up. Is there anything I can do so that when people wait over a certain period of time I can … Continue reading