Monthly Archives: March 2015

The call center still one of the most used tactical stations in the financial services market and organizations throughout the world are using customer interactive systems to improve quality and speed of service, increase revenues and reduce labor costs. The … Continue reading →

Voice broadcasting allows your company to cut costs, generate revenue, and improve customer service by automatically conveying interactive customer notifications just  over the phone. Voice broadcasting is a mass communication technique to deliver prerecorded phone messages thousands of people at … Continue reading →

In the contact center business, change is always present. New client? Great! New program or product? Exciting! But for small businesses and large enterprises alike, efforts to outsource agents, expand to new geographies or open new contact center can represent … Continue reading →