Monthly Archives: May 2015

Strategic Planning and Budgeting Tools in enhancing customer experience for Inbound Call Centers

Customer Experience (CX), Net promoted score (NPS) and cost reduction, these are the three major areas that leading corporations focus on. Customer satisfaction, service level, and quality to assess service performance contribute to high CX and NPS results. Bonuses are … Continue reading

Posted in IVR Usage |

Website Companies Now Using IVR System

IVR Portal – a name most company calls an IVR (interactive Voice Response) today. It works as an entrance for every company that owns the IVR system as it welcomes every visitor which reaches to the company using a telephone, … Continue reading

Posted in IVR Usage |

Viatalk VOIP service

What is ViaTalk? ViaTalk is one of the prominent VoIP providers that offer plans for both business and residential VoIP. ViaTalk delivers the regular features of VoIP services. Take note, if compared with other reviewed services like mobile app for … Continue reading

Posted in IVR Usage |