http://voicent.com/ivr/blog Voicent IVR Software Blog Mon, 01 Dec 2008 20:34:17 +0000 http://backend.userland.com/rss092 en What is the process of setting up “voice mail” accounts on the IVR Studio program? And what are the perameters of my options? The voice mail account is setup with the Recording element. A recording element sets the IVR system up to record the phone audio to an audio file. ... http://voicent.com/ivr/blog/index.php/ivr-usage/52/setup-ivr-voice-mail-account I’m interested in your IVR Studio and dialer applications, but I have a few questions about their compatibility and functionality. I’m currently using Oaisys Netphone. Is that compatible? Voicent software supports VOIP through Skype. Voicent program will directly interact with Skype software. For other VOIP serivces, Voicent program cannot direct ... http://voicent.com/ivr/blog/index.php/general/51/ivr-route-calls-by-login I want to develop a low-cost IVR application with C# as the language. I want text-to-speech and speech-recognition If you application is not that complicated, you could use Voicent IVR Studio to create your application. No programming required. If you want to extend the application, such as integrate it ... http://voicent.com/ivr/blog/index.php/general/50/ivr-and-c We are looking for an IVR solution for a small Non-Profit Organization. It is located in Toronto, Ontario. Actually the issue which we are facing is that there are like 3000 calls per month. Out of these 3000, only 700-800 are completed, rest are not even answered as the phone ... http://voicent.com/ivr/blog/index.php/ivr-usage/49/ivr-solution-for-non-profit-organization We are experimenting with SKYPE and inbound campaigns mostly. What is the pricing for IVR STUDIO / GATEWAY? On your site it speaks of lines, but I assume that’s analog lines connected directly to the computer running your software. I also read that when using skype ... http://voicent.com/ivr/blog/index.php/general/48/inbound-ivr-with-multiple-skype-lines We currently outsource an IVR project with another company that provides the below features. Can you confirm whether these features are available in your IVR Studio product: When conducting survey questions, when a user wants to change an answer because they accidentally hit a wrong key do they have the ... http://voicent.com/ivr/blog/index.php/ivr-usage/47/ivr-for-inbound-survey Can you tell me if there is a standalone IVR/telephony application that will do the following: 1. Accept an after hours call 2. Prompt caller for name, telephone number, and issue being reported 3. Application then begins calling a list of support engineer’s cell phones. There will be 4 engineers ... http://voicent.com/ivr/blog/index.php/ivr-usage/46/ivr-application-support-escalation I need to run program. When I edit action “Run program” I enter full path to EXE file and add __VG__CALLED_NUMBER__ as command line parameter. But the program is started just like it’s working folder is in another place. It can’t see files in same folder. If I run program ... http://voicent.com/ivr/blog/index.php/ivr-developer/45/ivr-external-program-parameters What we need: 1) Your application should call first number using BroadcastByPhone in the list and (if human) say a text (it works fine) then it should wait for user answer (here is the problem). If user press 1 it will hang up the phone and: A) start my ... http://voicent.com/ivr/blog/index.php/ivr-developer/44/multiple-stage-ivr-application I tried to design algorythm in IVR Studio but get that message after validation: Warning : (BBP Outbound Call) No element is defined for answering machine Error : (YES) No touch tone key is defined. Must have child element Error : (NO) No touch tone key is defined. Must ... http://voicent.com/ivr/blog/index.php/ivr-usage/43/define-ivr-choice-element