http://voicent.com/ivr/blog Voicent IVR Software Thu, 12 Nov 2009 18:52:00 +0000 http://backend.userland.com/rss092 en We are IT supporting firm mainly for stock brokers. Please clarify the following: 1. Is it possible to integrate with the exisitng accounting application Sure. Voicent IVR Studio should be able to integrate with almost any software applications. This is because IVR studio has the following built-in extension methods ... http://voicent.com/ivr/blog/index.php/ivr-usage/139/integrate-ivr-with-accounting-application When I try to request a license for IVR Studio I get the error: “This operation can only be performed on a machine that runs Voicent Gateway” What do I need to do? Getting this error in the IVR indicates that you do not have the “Gateway Hosts” set to “localhost”. ... http://voicent.com/ivr/blog/index.php/general/138/cannot-request-license-in-ivr Here is what I want to do: Call in to a main telephone number via landline, cell or VOIP client. Access their assigned extension via voice prompt. Access message recording features which include- Initiate record End record Review Re-record Send to production queue on completion. To recap, what I need is a solution that will let me create an ... http://voicent.com/ivr/blog/index.php/ivr-usage/137/ivr-for-long-voice-recordings I’ve been reading about IVR Programming online and some of the IVR scripts look very complicated. Do I need to spend a lot of times on learning IVR Studio in order to create my own IVR application? Thanks in advance Traditional IVR programming can be complicated. First, most IVR programming or ... http://voicent.com/ivr/blog/index.php/ivr-usage/136/ivr-programming I would like to look for a software that would automatically dials our main business line number and send us an alert mail if the application detects a busy tone This should be pretty easy to do. You need Voicent BroadcastByPhone for making outbound calls, and IVR Studio for ... http://voicent.com/ivr/blog/index.php/ivr-usage/135/detect-main-phone-line-busy I am looking at IP PBX’s. The two that are front runners are Digium Switchvox and Avaya IP 500. Can you confirm that your systems will work with these PBX’s. We will be running a system with 2 T1’s? Voicent software supports VOIP directly through SIP. Since SIP ... http://voicent.com/ivr/blog/index.php/pbx/134/digium-switchvox-and-avaya-ip-500 Can I use your IVR Studio software with my Asterisk PBX system? Yes. It should be easy to setup also. To link Voicent IVR system to Asterisk, simply set it up as extensions of Asterisk. So when an incoming call comes, the IVR system answers the call just like a real ... http://voicent.com/ivr/blog/index.php/ivr-usage/133/asterisk-as-an-ivr-system We have been looking into hosted IVR solutions and came across your page. What you are doing looks very interesting to us. Two questions, why would we want to go with your solution instead of a hosted model and what are the realities of setting up our own using your ... http://voicent.com/ivr/blog/index.php/general/132/hosted-ivr-solutions Can the software have the first person on a list get automatically put to the end of the list once they have been called. Can the timing for the second call be set. In this case, the calle party may have up to 15 minutes to respond before the ... http://voicent.com/ivr/blog/index.php/outbound-ivr/131/control-the-second-outbound-call Can I use your IVR software to develop a custom system whereas people call in from a specific area code and the system detects what area code they are calling the IVR software from and routes it to a predefined phone number for that area code? Absolutely! In fact, our IVR ... http://voicent.com/ivr/blog/index.php/general/130/ivr-software-usage-ideas