I need to run program. When I edit action “Run program” I enter full path to EXE file and add __VG__CALLED_NUMBER__ as command line parameter. But the program is started just like it’s working folder is in another place. It can’t see files in same folder. If I run program manually or force it to […]

What we need:
1) Your application should call first number using BroadcastByPhone in the list and (if human) say a text (it works fine) then it should wait for user answer (here is the problem).
If user press 1 it will hang up the phone and:
A) start my application with phone number as […]

I am interested in Voicent Gateway from a developers perspective and have been reading the API.
I have already purchased a licence for BroadcastByPhone which is on a Standard Edition.
Can you please tell me if I can utilise all or only a limited functionality of the API, i.e. can I make http calls to the http […]

A new chapter of database integration is added to the IVR Tutorial.
Chapter 9 is based on the database integration sample. At the end of the chapter, the sample is further enhanced to include fetching more information from the database, and use the information as prompt.

One frequently asked sample is for connecting IVR with a database system, such as MySQL or Microsoft SQL Server. We have create a new sample based on the Protected Information sample, where the password is hard coded.
In this new sample, callers are asked to input their account number and password, which are checked against […]

I purchased IVR Studio today and have been playing around with the sample voice to email app, I inserted my email in the string - and the script validated but it doesnt send out any emails.
It is hard to know what is going on on your site. The best way to debug this is […]

Are there some available IVR “templates” to get the gist of how the various tools are used and integrated? Specifically, more example of how to use the various elements, how to use Prompts and Actions and Variables - Without some examples it’s hard to envision how to make a detailed working system that nicely utilizes […]

Starting from release 6, Voicent IVR Studio supports Skype.
One advantage of Skype is that you no longer need a physical phone line or a voice modem. You can install Voicent and Skype on your laptop computer and making calls anywhere in the world, and receive calls anywhere in the world.
For inbound calls, you can receive […]

The application plays wav file “Sorry the system cannot continue due to error, please try again”. and the call hangs up. I have attached the log.
The call flow is as follows:
Incoming Call
-> Main Menu (present speech command)
-> […]

I would like to write (insert) to a SQL table (MS Access) using JDBC from a IVR Studio program. I believe I can call a Java Method. Can you confirm that would be the proper way and do you have any examples you can share?
Yes, it is the proper way.
We do not have samples using […]