SMS text message interactive queue management
Posted on November 4, 2014 | By Voicent Info
I want to develop a two way text messaging application for queue management. I have people that queue up for hours to do a certain activity on first come first serve basis. I want to get rid of the queue by having people SMS to the application. The application line them up on the basis the time the SMS was sent and how many people sent before it. The system will reply to the person by giving him or her the time and date he or she can come and do the activity. Thus removing the time spend in the queue which normally take several hours.
Voicent BroadcastBySMS and IVR Studio have the capability to manage your text message for queue. This may require programming knowledge on your end. We do offer developer’s subscription to help you develop your own application. For detailed information, please see http://voicent.com/devnet/