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Voicent IVR system for court

Thanks for speaking to us about the IVR. Our present IVR that we use for our child support customers is very simple. They call a phone number that hosts up to 8 lines. They are greeted and asked to choose between 6 options. The first option asks for a PIN number and it gives the dates and amount of the last 5 payments on the account. A different answer is given for payors and payees because payors are charged a fee. The other 5 options are just informational recordings that cover the most basic questions that we get. Every night, our mainframe runs a job that creates a flat file that is sent to the IVR server. It contains all the information that can be queried on all of our cases. We also have a web component that shows the last 5 payments and the address we have on file for the party accessing the screen. We would like to upgrade this service to offer more information.

Answer:

Voicent IVR system can easily replace your current system with much more options. Not only it can support unlimited menu options, it can also provide two-way interactive text message capability. Since we are software development company, we can also offer customized integration with any system you use to interface with IVR system. If you want to add more services or offer more information through IVR, you can let us know what you want to add. We can give you an accurate quote and time frame for delivery.

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