Advanced Call Center Agent Scripting
For an agent script to be more effective, the script needs to be tailored to the specific caller, the agent who is connected to the caller, and other company process related info. In the Voicent agent scripting environment, the script … Continue reading
Agent Dashboard font size too small
One some high resolution computer display, the screen popup page and CRM pages may display very small text. Since these pages used an embedded Internet Explorer, the font size is not controlled by Agent Dashboard program. To change the text … Continue reading
Auto dialer to instantly connect without a delay
Hello, I am looking for an autodialer to use with 4 reps. I also need the autodialer to instantly connect without a delay when the prospect picks up. The dialer names are loosely used and sometimes deliberately misused by some … Continue reading