in the agent dialer, in the spreadsheet, how can you place a 0 before the number? A regular French phone is composed like this : 01 77 88 99 All French numbers begin by 0.
You do not have to do that in the spreadsheet for every number.
Open Voicent Gateway, select Setup > Options > […]

When I try to request a license in Agent Dialer I get the error: “This operation can only be performed on a machine that runs Voicent Gateway” What do I need to do?
Getting this error in the Agent Dialer indicates that you do not have the “Dialing Hosts” set to “localhost”. You likely have it […]

I am looking for something very close to your agent dialer. I have some questions. I have read through the FAQ section, but it appears to be a little old. For example the voice modem recomended is no longer available. Here are my questions:
1) I have a latitude (DEll) D630 that […]

I am looking at IP PBX’s. The two that are front runners are Digium Switchvox and Avaya IP 500. Can you confirm that your systems will work with these PBX’s. We will be running a system with 2 T1’s for outbound dialing?
Voicent software supports VOIP directly through SIP. Since SIP is a […]

We have been bombarded over the last couple of days with a prerecorded message about purchasing your product. We are a call center and these repeated calls are hampering our business and we are losing money.I need to know how I can get this to stop. Please contact me
First of all, Voicent is […]

I’m trying to use the DiamondCard service as a SIP provider. I have an account with them and their soft phone works correctly on the same machine where I have installed the Voicent gateway.
I asked them for some advice, they suggested to remove the stun server parameter. It didn’t solved the problem.
Can you give me […]

What are the exceptions to the FTC’s new telemarketing rule
Starting from Sept 1, 2009, the Federal Trade Commission is banning these “robocalls” to consumers, unless the telemarketer has written permission from a customer that he or she wants to receive these calls. Violaters will face penalties of up to $16,000 per call. The ban is […]

Do you offer a power dialer based on VOIP? and how does it work?
Yes, Voicent Agent Dialer is the product.
Power dialing, also referred as force dialing, is basically semi-automatic dialing. The operation is simple, you load a call list, you press a key to have the system to call the next number on the […]

I have download Voicent software and installed Agent dialer. By reading the setup guide, it seems you recommend VOIP service for predictive dialing. Could you please elaborate more on why that is the case?
OK. The discussion below gets somewhat technical.
First, we definitely not recommend using modem/analog phone line for predictive dialing. The modem cannot […]

I have found a SIP provider that i can use with voicent auto dialer, however while installing sip information, we recieved an error message SIP 488 error. The tech informed me it was due to a codec problem. The codecs that the sip provider uses is G711u which is not part of the codes […]