Category Archives: Predictive Dialer

Add 0 prefix for french phone number

in the agent dialer, in the spreadsheet, how can you place a 0 before the number? A regular French phone is composed like this : 01 77 88 99 All French numbers begin by 0. You do not have to … Continue reading →

Advanced Call Center Agent Scripting

For an agent script to be more effective, the script needs to be tailored to the specific caller, the agent who is connected to the caller, and other company process related info. In the Voicent agent scripting environment, the script … Continue reading →

Advanced list criteria

In rare cases, a campaign can be marked as Finished when the list is not completed. This is a system problem and you should open a ticket to report it. Unfortunately, the campaign marked as Finished cannot be resumed. There … Continue reading →