By default, Voicent Agent Dialer dials as fast as possible during predictive dialing mode. The software is smart enough that if all agents are busy, dialing new numbers will be suspended. As soon as any agent is available, Agent Dailer … Continue reading →

Voicent Predictive Dialer (Agent Dialer) has a built in Do-Not-Call list scrubber. To check your call list against the National DNC list, select program main menu > List > Check Do Not Call. Specify the folder where the download DNC … Continue reading →

A little note you might want to include with the manual, when creating multiple users for windows, make sure the user has a password with the username. If you don’t have a password, then you cannot add the line to … Continue reading →