By default, Voicent Agent Dialer dials as fast as possible during predictive dialing mode. The software is smart enough that if all agents are busy, dialing new numbers will be suspended. As soon as any agent is available, Agent Dailer resumes dialing. This feaure significantly reduces the drop rate, but not totally eliminate it.
The reason […]

Voicent Predictive Dialer (Agent Dialer) has a built in Do-Not-Call list scrubber. To check your call list against the National DNC list, select program main menu > List > Check Do Not Call. Specify the folder where the download DNC lists are saved, click OK to continue.
The DNC scrubber checks each phone number in your […]

A little note you might want to include with the manual, when creating multiple users for windows, make sure the user has a password with the username. If you don’t have a password, then you cannot add the line to the Gateway, Auto Start Skype.
Also, you might want to recommend that users spend the extra […]

Skype Attachement statsus failure. My gateway will not connect to my Skype. Help Please.
The log files you submitted contains the following line:
08:30:43.197 T-03428: Skype API attached
08:30:43.197 T-05244: Outcall server 8455 started
08:30:43.207 T-03428: Skype version: 3.8.0.188
08:30:43.207 T-03428: GATEWAY FATAL ERROR: Skype attachement status failure
The log file shows Skype was attached and then skype return a […]

I’ve went through the online help guides and have not been able to figure out how to get the call to transfer to another number. This is essential to what I am trying to do and a requirement to move forward with this purchase. Let me know how I can resolve this. […]

I expect to make 15-25,000 calls per week routed to 4-6 remote agents so I also need some advice on how to set up multiple accounts with Skye so as to limit scrutiny of the fair usage rule.
If you make 20000 calls per week, it is 4000 calls per day. If your agents work 8 […]