we would like to use ours BBP 8 Lines Enterprise Edition with Skype. In order to have a good rotation of the Skype accounts we have intention to set 5 of them for each line. So, 40 Skype accounts for 8 Voicent Lines, but attempting to create more than 30-32 Skype account into the Voicent […]

We are an IP-PBX reseller, searching for a predictive dialing solution for some customers we have. Is this possible to have the predictive dialer running beside an IP-PBX other brand thank yours ? How can we fit your dialer into our PBX ?
Yes, Voicent Predictive dialer can work with other IP PBX systems. Actually, it […]

if agents are available, the system will continue dialing the number of lines equal to the number of available agents as I understand it.
No, it will dial use all available lines. The reason is that for predictive mode, not all lines will reach live answers. The system always tries to get more calls to go […]

I am using callcentric for my VOIP service. When I use Voicent to call, I got an error message: ‘Failed. No answer. SIP Error: 403 Not subscribed’. How do I resolve this
Normally this issue is not related to your VOIP settings, in your case, callcentric settings (please see configure Callcentric service for Voicent for […]

I currently have licensed to use two lines but presenlty I am only able to use one line via SIP broadcasting. I have confirmed that the account is configured to make 4 calls but I am only able to use one during the BroadcastByPhone. I have noticed that I can only use one […]

This error means that none of the SIP codecs selected is supported by your VOIP service or PBX system. A codec is used to encode and decode audio streams.
To correct this problem, open Voicent gateway, select Setup > Options > SIP, then click the Codec Setup… button.

Normally, you should keep the default selections: gsm, ilbc, […]

I checked Q & A and know that Voicent does not fully support skype v4.1. however, I cannot use skype v3.8 because my OS is not compatible with the old version of Skype. When are you planning to support Skype 4.1 officially?
Whenever Skype for SIP is out of beta.
SIP is the standard for Voice of […]

Hi, I dont know if you can help me about tthis matter. I try to use your product but I keep on gething “ERROR: Cannot make phone call: Voicent software is not configured to use any telephone service”. And I have my skype 3.8.0 runing what can I do? thank you
This means Voicent Gateway is […]

How many agents will your software support?
The recommended phone service for Voicent predictive dialer is to use Voice over IP (VOIP). With VOIP, there is no need for any telephony board. The following answer refers to VOIP based predictive dialer software (agent dialer).
The short answer is unlimited if you purchase the enterprise edition. Unlike hardware […]

Here is the good news. You can use Voicent software (release 7) with Vonage directly (You do not need voice modem and the Vonage router/ATA box). Calls can be directly routed from Voicent software to the Vonage VOIP (SIP) service. But you must have Vonage Softphone feature for your Vonage service.
Standard Vonage service is locked […]