Monthly Archives: July 2009

Predictive Dialer for 30 seats call center

Posted on July 31, 2009

Can you recommend the optimum set-up for my 25-30 seats call center? What predictive dialer package do I need and how many? Do I need additional softward to connect my agents on the same network? How many skype accounts do … Continue reading →

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SIP is recommended for predictive dialer

Posted on July 16, 2009

Starting from release 7, SIP is the recommended VOIP service for Voicent Agent Dialer, especially when predictive dialing is used. Skype has been until recently the VOIP recommended by Voicent, since SIP support is not available in release 6 and … Continue reading →

Posted in Predictive Dialer |

Test Predictive Dialer Remote Agent

Posted on July 10, 2009

I am running the Shareware version of AgentDialer. I have set up with 2 agents – 1 at the server and 1 at a remote PC in our office running off of the network. My test phone list consists of … Continue reading →

Posted in Predictive Dialer |