Can you recommend the optimum set-up for my 25-30 seats call center? What predictive dialer package do I need and how many?
Do I need additional softward to connect my agents on the same network?
How many skype accounts do I need to get?
Agents get about 30% answering machine in their outbound calls. We are doing outbound […]

Starting from release 7, SIP is the recommended VOIP service for Voicent Agent Dialer, especially when predictive dialing is used.
Skype has been until recently the VOIP recommended by Voicent, since SIP support is not available in release 6 and earlier releases. Though Skype is a good improvement over voice modem for predictive dialing, it has […]

I am running the Shareware version of AgentDialer. I have set up with 2 agents - 1 at the server and 1 at a remote PC in our office running off of the network. My test phone list consists of 2 cell phone numbers. I was running a test to see […]

Santa Clara, Calif. - July 10, 2009 - Voicent Communications, Inc , a provider of comprehensive business phone software, has announced the support for SIP (Session Initiation Protocol) among all its current product lines, including IVR Studio, Flex PBX, Agent Dialer (predictive dialer and force dialer), BroadcastByPhone Autodialer, and Voicent VoiceXML Gateway. With SIP support, […]