Monthly Archives: February 2010

Setting Skype line rotation

Posted on February 22, 2010 | By Voicent Support

I understand that I should be able to utilize 24 Skype instances in conjunction with my 4 line broadcast software but I can not seem to figure our EXACTLY how to (1) create 24 Skype ‘unlimited’ accounts and (2) access … Continue reading →

Posted in Predictive Dialer, voip |

Make outbound call

Posted on February 17, 2010 | By Voicent Support

AgentDialer Ver 7.2.3, Enterprise 4-line: Is it possible for the remote agent to make calls without anyone actively making calls from the server? Yes, but that is for a different product. What you need is Flex PBX, which will allow … Continue reading →

Posted in Predictive Dialer |

Agent record phone conversation

Posted on February 3, 2010 | By Voicent Support

Does an agent able to record the all conversation between agent and their customer ? Is it automatic or manual ? and if it can, how to calculate disk size for their pc? Yes. It could be automatic or manual. … Continue reading →

Posted in Predictive Dialer |