Monthly Archives: November 2010

Link Predictive dialer using API or XML

Posted on November 22, 2010 | By Voicent Support

We are looking for a predictive dialer that we can integrate with our custom built CRM system which also integrate directly with a PBX via a softphone thatwe wrote as well. Can you tell me whether we could directly link … Continue reading →

Posted in Predictive Dialer, voip |

Agent Busy Status

Posted on November 17, 2010 | By Voicent Support

How to know whether an agent is busy? Is there any request to be posted to gateway just like this “/ocall/callreqHandler.jsp” to know the Status of an agent? There is no direct API call to get the agent status. However, … Continue reading →

Posted in Predictive Dialer |