Monthly Archives: March 2011

Callcenter predictive dialing using Skype

Posted on March 23, 2011 | By Voicent Support

Hello. I want to use your program with Skype in a call center with 20 computers. I want to ask you this. I need to install the gateway program on a server, and the agent dialer on every pc?If i … Continue reading →

Posted in Predictive Dialer, voip |

Integration with custom CRM

Posted on March 23, 2011 | By Voicent Support

We already have a custom CRM system I have developed. We are currently using a third party Predictive dialer system, but are looking for something that can be easily integrated with our CRM. I have a few questions. First I … Continue reading →

Posted in Predictive Dialer |

Configure Voicent to use Shoretel PBX

Posted on March 18, 2011 | By Voicent Support

Trying to find a predictive dialer that will integrate with a Shoretel phone system. Does your product integrate into the Shoretel system or is it run as a separate application? We are looking for as much integration as possible Yes, … Continue reading →

Posted in Predictive Dialer, voip |