Monthly Archives: January 2012

Call Center Management Server

just have one tech question about the call center manager, i was checking and it is able be used with skype, but my question is, does all the computers have to be linked to an specific server ? like in … Continue reading

Posted in Call Center Software, Predictive Dialer |

Check antivirus/firewall program

is it possible to use the Voicent software with Antivirus software installed on the PC? At times our employees will use these terminals and the system will catch a virus. This could be avoided if we had A/V software installed. … Continue reading

Posted in Predictive Dialer |

Hear system dialing

I don’t hear it dialing and I don’t hear the answering machine when one picks up. Is this normal? How would I know to hang up the phone if I can’t hear the machine? It sometimes takes two minutes until … Continue reading

Posted in Predictive Dialer |