Monthly Archives: January 2012

Call Center Management Server

Posted on January 19, 2012

just have one tech question about the call center manager, i was checking and it is able be used with skype, but my question is, does all the computers have to be linked to an specific server ? like in … Continue reading →

Posted in Call Center Software, Predictive Dialer |

Check antivirus/firewall program

Posted on January 18, 2012

is it possible to use the Voicent software with Antivirus software installed on the PC? At times our employees will use these terminals and the system will catch a virus. This could be avoided if we had A/V software installed. … Continue reading →

Posted in Predictive Dialer |

Hear system dialing

Posted on January 9, 2012

I don’t hear it dialing and I don’t hear the answering machine when one picks up. Is this normal? How would I know to hang up the phone if I can’t hear the machine? It sometimes takes two minutes until … Continue reading →

Posted in Predictive Dialer |