Monthly Archives: April 2013
Benefits of SoftPhone over HardPhone
Using a hard phone is still valuable, but it is an outdated technology that many still fee like they “need”. The benefits of using a Soft Phone, integrated with Voicent Software: 1) Any information related to the customer that you … Continue reading
Posted in Predictive Dialer
Using Predictive Autodialer to Forward Live calls to VOIP IPBX
Instead of using the predictive autodialer and remote users, we want the predictive autodialer to forward the live calls to our VoIP IPBX (i.e. a specific number). This number is connected directly to the Sales agent queue and our Call … Continue reading
Posted in Call Center Software, Developer, Predictive Dialer, voip
Tagged agent dialer, agentdialer, call center, call center software, predictive dialer, predictivedialer, voip
Failed to get call status.
Error: Failed to get call status. This error has never been addressed by you. I have reported several times. You can try disabling your Call Center CRM and Call Center Manager as those will use computer resources. You are shareware … Continue reading
Posted in Call Center Software, voip
Tagged call center, call center software