Monthly Archives: May 2013

Questions about Voicent Agent Dialer…

Posted on May 3, 2013 | By info

Q – Can a predictive campaign play the intro message then transfer to the agent then can the agent play another message (as in the speil)? A – A message in Agent dialer can only be player once the call … Continue reading →

Posted in Call Center Software, Developer, Predictive Dialer, voip |

Does Voicent Agent Dialer work with Fonality or Eyebeam Softphone?

Posted on May 3, 2013 | By info

Will Voicent Agent Dialer (Predictive Dialer) work with Fonality or use the eyebeam softphone? Yes! Voicent software is compatible with Fonality (Business PBX system) and the software itself acts as a softphone. Therefore, you do not need eye beam softphone. … Continue reading →

Posted in Predictive Dialer, voip | Tagged , , , , , , ,