Monthly Archives: January 2014

Call Center CRM: Dynamic Campaigns

The upcoming release (9.1.0) contains support for dynamic campaigns. Comparing with normal campaigns, dynamic campaigns are Voicent CRM based outbound voice/sms/email campaigns that call list can be dynamically changed. To start a dynamic campaign, follow these steps: Step 1. Define … Continue reading

Posted in Call Center Software, Predictive Dialer |

Connect calls to insurance agents that are licensed in specific states

For insurance sales, it is important to connect to agents that are licensed to sell insurance in the customer’s state. With Call Center Manager’s Rule Engine, it is easy to set it up. Step 1: Set up Agents In Call … Continue reading

Posted in Asterisk, Call Center Software, Predictive Dialer |