Call transfer on predictive dialer

I’ve went through the online help guides and have not been able to figure out how to get the call to transfer to another number. This is essential to what I am trying to do and a requirement to move forward with this purchase. Let me know how I can resolve this. Thank you

For agent dialer, people normally use the screen popup method, which transfers the phone audio to a computer immediately after the system recognized a live human pickup. The system is capable of transfering call to a different phone number, but that usually will not work for predictive dialing. The transfer, including dialing the numebr and wait for the phone to connect, will take too long and the person called usually hangs up the phone before an agent is connected. On the other hand, the transfer of phone audio to a computer is instant. That’s the reason calls are normally transfer to a computer for predictive dialing. For more details about AgentDialer setup, you can select Help > Predictive Dialer Setup Guide from the program main menu.

If you use BroadcastByPhone auto dialer, then you can use the call transfer to a different number feature, since the auto dialer will play a message first and then ask someone to press a key for the transfer. So even the transfer takes some time, the person called knows the call is being transferred and will not hang up the phone duing that time.