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Reduce Costs with a Predictive Dialer

Since the introduction of predictive dialers, it has been used in many businesses that run call centers for a long period of time.  They efficiently add productivity in the process of making calls to potential customers with the removal of manual input of numbers and reduce down time that harbors waiting for a response. Although predictive dialers being quite efficient, it still requires an agent to be physically present to some call centers.

Predictive Dialer

In predictive dialer, agents are not required to be physically present at the location of the call center; a predictive dialer allows a formation of virtual call center and agents to carry out their calls, provided they have a good internet connection. With access to a predictive dialer, callers are given accc to all the features of a predictive dialer at a remote location, opening an opportunity for great savings.

Voicent Predictive Dialer – Agent Dialer

In a typical scenario, if an agent manually dialed 1,000 phone numbers, fewer than 35 percent would be answered by a live person.  Predictive dialer was invented to eliminate such ruckus.  If not, agent would have to deal and spent 80 percent of their time listening to phone ring, waiting for live pick-up and dealing with invalid numbers.

Agent Dialer of Voicent is an easy-to-use predictive dialer software that have multiple dialing modes, it supports predictive, semi-automatic, progressive and power dialing.  Agent Dialer is very flexible and customizable that will allow you to change its aspects in order to fit your business.  Voicent features floating agent licenses, allowing one agent to log out and an entirely different agent to log in with the same license. When a live person answers, the software pops up a convenient window on your computer, detailing the person’s name and number.

Voicent does not require new hardware or other expensive call center apparatus.  Even if you’re using PBX system, Agent Dialer can be integrated to work with your existing phone systems.  Having these in mind, managing data can be hard thing to keep, which is why Voicent has a fully integrated Voicent CRM, with support of Salesforce, ZohoCRM, and SugarCrm that offers you complete package.  The Agent Dialer system can even record conversations for quality control or training purposes.

To answer the question, Agent Dialer filter out unproductive calls, agents can better focus on phone conversations with customers, and leave the rest to the Agent Dialer. With all of these therefore Voicent Agent Dialer reduces costs!

 

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