Phone selection order
I am trying to understand “phone column selection order” feature. Does it dial all phone numbers for a contact in the order you choose? or does it only dial the selected phone type you choose for the whole list?
The short answer is only one number is selected.
The campaign list is based on the contacts in the CRM. Because each CRM record has 4 telephone field: cell phone, work phone, home phone, and phone. When a campaign selects a contact to call, it needs to decide which phone number to use. The “Phone selection order” tells the campaign which one to select first. For example, if the order is: “cell, work, home, phone”, then the software will call the cell phone if it is not empty, otherwise, it will call work phone if it is defined in the record, and so on.