The steps in this article assume that you have the software already installed and that you have the appropriate license to support your total number of agents. Select “Call Transfer” tab and

Step 1:

Download the remote agent/agent desktop software onto the computer you wish your agent to use

http://voicent.com/download/voicent8r.exe

Step 2:

Locate the local IP address to the computer running the “Voicent Gateway”. The Gateway machine is the one that we will be remotely connecting too. Open the “Voicent Gateway” on the server machine and under the “Status: Running” you will see “Host: name(192.168.0.1)” or something similar. Write the numbers between () down, you will need it in the next step.

Step 3:

Run the Voicent8r.exe installer and during installation select, “Connect to a computer networked locally” and enter the IP address I had you write down earlier.

Step 4:

Log in to the remote agent so that your agent may start receiving calls.

We’re setting up auto dialer with a Samsung Officeserv 7400 pbx. We have the sip extensions, and we can see they are getting registered with Voicent Gateway. However, when we try and send out a broadcast, we keep getting “Failed.Line Unavailable”. Also when we try and record a message by phone, by dialing the sip extension, Voicent picks up the call then hangs up immediately. Can you help?

Ensure that the Samsung Officeserv 7400 is using one of these voice codecs; G.711, 729A, or 723.1.

Based on the error logs provided other troubleshooting tips are.

1) Both problems seem to be related to some connection issue. Is the gateway computer on the same LAN as the PBX?

2) If not, check the switch/router/firewall programs in between.

In addition, check your PBX log files to see if there is any error.