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360networks adds VoIP management

360networks has announced the launch of a new customer portal called 360connect.

360connect, according to company officials, helps customers manage VoIP-related interactions with 360networks, directly from the desktop. The VoIP solutions provider also plans to provide an option to integrate applications into 360networks’s ordering and provisioning services via an API.

The portal includes reserving and activating telephone numbers, placing directory listings orders, reviewing inventory, submitting and monitoring trouble tickets, managing local number portability (LNP) requests and other features.

“We are constantly looking for ways to improve our customers’ experience,” said Nick Reifschneider, VoIP product director for 360networks, in a statement.

“360connect makes it easier than ever to do business with 360networks, streamlining administrative functions while still providing the responsive service our customers have come to expect.”

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