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	<title>IVR Business Phone System &#124; Outbound IVR and Inbound IVR &#187; IVR Developer</title>
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		<title>Linking IVR apps with CRM</title>
		<link>https://voicent.com/ivr/blog/index.php/ivr-developer/1011/linking-ivr-apps-with-crm</link>
		<comments>https://voicent.com/ivr/blog/index.php/ivr-developer/1011/linking-ivr-apps-with-crm#comments</comments>
		<pubDate>Tue, 18 Jan 2022 20:17:39 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Developer]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=1011</guid>
		<description><![CDATA[The following article Using Voicent CRM Data shows the way to access and change the CRM fields from an IVR app. In this article we explain in more details. 1. theCustomer The way to access Voicent CRM data is through &#8230; <a href="https://voicent.com/ivr/blog/index.php/ivr-developer/1011/linking-ivr-apps-with-crm">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>IVR apps utilize CRM data</title>
		<link>https://voicent.com/ivr/blog/index.php/ivr-usage/989/ivr-apps-utilize-crm-data</link>
		<comments>https://voicent.com/ivr/blog/index.php/ivr-usage/989/ivr-apps-utilize-crm-data#comments</comments>
		<pubDate>Wed, 22 Apr 2020 01:04:05 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Developer]]></category>
		<category><![CDATA[IVR Usage]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=989</guid>
		<description><![CDATA[All tools on the Voicent software platform use the same Voicent CRM to manage customer data. Thus it is only natural to utilize Voicent CRM data in IVR apps. This article IVR apps utilize CRM data shows how to do &#8230; <a href="https://voicent.com/ivr/blog/index.php/ivr-usage/989/ivr-apps-utilize-crm-data">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>IVR apps during coronavirus pandemic</title>
		<link>https://voicent.com/ivr/blog/index.php/ivr-usage/984/ivrapps-during-coronavirus</link>
		<comments>https://voicent.com/ivr/blog/index.php/ivr-usage/984/ivrapps-during-coronavirus#comments</comments>
		<pubDate>Sat, 18 Apr 2020 19:28:46 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Developer]]></category>
		<category><![CDATA[IVR Usage]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=984</guid>
		<description><![CDATA[Recently we got a lot of requests for creating IVR apps to better automate tasks during the coronavirus pandemic. The following app is created for a janitorial service company to better manage store inventories of cleaning supplies, such as toilet &#8230; <a href="https://voicent.com/ivr/blog/index.php/ivr-usage/984/ivrapps-during-coronavirus">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>https://voicent.com/ivr/blog/index.php/ivr-usage/984/ivrapps-during-coronavirus/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>IVR app for pass code retrieval</title>
		<link>https://voicent.com/ivr/blog/index.php/general/981/ivr-app-for-pass-code</link>
		<comments>https://voicent.com/ivr/blog/index.php/general/981/ivr-app-for-pass-code#comments</comments>
		<pubDate>Tue, 10 Mar 2020 21:09:35 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Developer]]></category>
		<category><![CDATA[IVR General]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=981</guid>
		<description><![CDATA[I want to provide an solution to retrieve a confidential pass-code by calling a Toll Free Number, having it answered by the IVR. Callers will hear uploaded recordings for the prompts. Caller will have to enter a 6 digit reference &#8230; <a href="https://voicent.com/ivr/blog/index.php/general/981/ivr-app-for-pass-code">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Multiple Language Survey Design</title>
		<link>https://voicent.com/ivr/blog/index.php/general/955/multiple-language-survey-design</link>
		<comments>https://voicent.com/ivr/blog/index.php/general/955/multiple-language-survey-design#comments</comments>
		<pubDate>Wed, 30 May 2018 18:04:24 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Developer]]></category>
		<category><![CDATA[IVR General]]></category>
		<category><![CDATA[IVR Usage]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=955</guid>
		<description><![CDATA[The new survey designer is actually pretty powerful. As long as your app does not require back end integration (database, website, email etc.), it can pretty much define any interactive apps. This article explains how to handle branches in an &#8230; <a href="https://voicent.com/ivr/blog/index.php/general/955/multiple-language-survey-design">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Inbound Phone Survey App</title>
		<link>https://voicent.com/ivr/blog/index.php/general/953/inbound-phone-survey-app</link>
		<comments>https://voicent.com/ivr/blog/index.php/general/953/inbound-phone-survey-app#comments</comments>
		<pubDate>Wed, 30 May 2018 03:07:18 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Developer]]></category>
		<category><![CDATA[IVR General]]></category>
		<category><![CDATA[IVR Usage]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=953</guid>
		<description><![CDATA[The survey app defined in the previous article can also be used for inbound voice survey. To do so, simply go to Setup, PBX, IVR app, select the Edit button to change the app for the phone number. In the &#8230; <a href="https://voicent.com/ivr/blog/index.php/general/953/inbound-phone-survey-app">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Survey app error handling</title>
		<link>https://voicent.com/ivr/blog/index.php/general/948/survey-app-error-handling</link>
		<comments>https://voicent.com/ivr/blog/index.php/general/948/survey-app-error-handling#comments</comments>
		<pubDate>Wed, 30 May 2018 02:38:29 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Developer]]></category>
		<category><![CDATA[IVR General]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=948</guid>
		<description><![CDATA[The new survey app designer handles common errors (wrong input or no input) automatically. The default action is to repeat the node up till the max retry time. Extra audio message for errors In the Error Handling Options section, you &#8230; <a href="https://voicent.com/ivr/blog/index.php/general/948/survey-app-error-handling">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>https://voicent.com/ivr/blog/index.php/general/948/survey-app-error-handling/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Sample Outbound Survey App</title>
		<link>https://voicent.com/ivr/blog/index.php/general/940/sample-outbound-survey-app</link>
		<comments>https://voicent.com/ivr/blog/index.php/general/940/sample-outbound-survey-app#comments</comments>
		<pubDate>Tue, 29 May 2018 22:54:42 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Developer]]></category>
		<category><![CDATA[IVR General]]></category>
		<category><![CDATA[Outbound IVR]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=940</guid>
		<description><![CDATA[In this article, we introduce the new survey app designer through the following sample survey. Introduction: thank you for taking our xyz survey. Question 1: how would you rate your overall experience? please enter 1 to 5, with 5 being &#8230; <a href="https://voicent.com/ivr/blog/index.php/general/940/sample-outbound-survey-app">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Sample IVR app that uses database actions</title>
		<link>https://voicent.com/ivr/blog/index.php/ivr-usage/918/sample-ivr-app-that-uses-database-actions</link>
		<comments>https://voicent.com/ivr/blog/index.php/ivr-usage/918/sample-ivr-app-that-uses-database-actions#comments</comments>
		<pubDate>Tue, 27 Mar 2018 00:39:40 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Developer]]></category>
		<category><![CDATA[IVR Usage]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=918</guid>
		<description><![CDATA[This article tries to explain how to use the built-in database action in Voicent IVR Studio through a simple sample app. The following figure shows the call flow. For an incoming call, the app first checks a database table and &#8230; <a href="https://voicent.com/ivr/blog/index.php/ivr-usage/918/sample-ivr-app-that-uses-database-actions">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>https://voicent.com/ivr/blog/index.php/ivr-usage/918/sample-ivr-app-that-uses-database-actions/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>How to setup an answering service</title>
		<link>https://voicent.com/ivr/blog/index.php/ivr-usage/902/how-to-setup-an-answering-service</link>
		<comments>https://voicent.com/ivr/blog/index.php/ivr-usage/902/how-to-setup-an-answering-service#comments</comments>
		<pubDate>Sat, 10 Feb 2018 02:03:19 +0000</pubDate>
		<dc:creator>Voicent</dc:creator>
				<category><![CDATA[IVR Developer]]></category>
		<category><![CDATA[IVR Usage]]></category>
		<category><![CDATA[PBX]]></category>

		<guid isPermaLink="false">http://voicent.com/ivr/blog/?p=902</guid>
		<description><![CDATA[When you are setting up an answering service, you normally have a many incoming phone numbers for your clients. The main issue is how to tell which client&#8217;s phone number is called so you can say the proper greetings. The &#8230; <a href="https://voicent.com/ivr/blog/index.php/ivr-usage/902/how-to-setup-an-answering-service">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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