Predictive Dialer | Call Center Software » eyebeam softphone https://voicent.com/predictive-dialer/blog Predictive Dialing Software for Call Center Agents Fri, 13 Jan 2023 22:55:42 +0000 en hourly 1 http://wordpress.org/?v=3.1.4 How to add more remote agents? https://voicent.com/predictive-dialer/blog/index.php/predictive-dialer/599/how-to-add-more-remote-agents https://voicent.com/predictive-dialer/blog/index.php/predictive-dialer/599/how-to-add-more-remote-agents#comments Thu, 20 Jun 2013 23:50:53 +0000 info http://voicent.com/predictive-dialer/blog/?p=599 Continue reading →]]> Adding new agents to an existing call center is a common task, but very simple.

The steps in this article assume that you have the software already installed and that you have the appropriate license to support your total number of agents. Select “Call Transfer” tab and

Step 1:

Download the remote agent/agent desktop software onto the computer you wish your agent to use

http://voicent.com/download/voicent8r.exe

Step 2:

Locate the local IP address to the computer running the “Voicent Gateway”. The Gateway machine is the one that we will be remotely connecting too. Open the “Voicent Gateway” on the server machine and under the “Status: Running” you will see “Host: name(192.168.0.1)” or something similar. Write the numbers between () down, you will need it in the next step.

Step 3:

Run the Voicent8r.exe installer and during installation select, “Connect to a computer networked locally” and enter the IP address I had you write down earlier.

Step 4:

Log in to the remote agent so that your agent may start receiving calls.

]]> https://voicent.com/predictive-dialer/blog/index.php/predictive-dialer/599/how-to-add-more-remote-agents/feed 0 Does Voicent Agent Dialer work with Fonality or Eyebeam Softphone? https://voicent.com/predictive-dialer/blog/index.php/predictive-dialer/601/does-voicent-agent-dialer-work-with-fonality-or-eyebeam-softphone https://voicent.com/predictive-dialer/blog/index.php/predictive-dialer/601/does-voicent-agent-dialer-work-with-fonality-or-eyebeam-softphone#comments Fri, 03 May 2013 18:06:42 +0000 info http://voicent.com/predictive-dialer/blog/?p=601 Continue reading →]]>

Will Voicent Agent Dialer (Predictive Dialer) work with Fonality or use the eyebeam softphone?

Yes! Voicent software is compatible with Fonality (Business PBX system) and the software itself acts as a softphone. Therefore, you do not need eye beam softphone.
Thank you for your interest! If you have further questions, I am here to assist.

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