Dynamically Change SIP Account based on area code you are calling

info — Thu, 27 Jun 2013 16:02:57 +0000

When trying to do your outbound campaigns, you may want the ability to change the trunk used based on the area code that you are calling so that your caller ID looks localized to the person you are calling. The benefits of this are the fact that you can have different SIP Trunks for different places, so one trunk may provide a cheaper and better rate than another one.

Luckily, our Call Center Manager with Rules Engine can accomplish this.

The steps to utilize this feature are outlined below:

*Required: Call Center Manager with Rules Engine

Open Call Center Manager
Go to “Manage”
Go to “Rules Engine” -> “Set Line Usage Rules”

An example rule is as follows: If you are calling a telephone with the area code 408, it will only use channels 1 to 9 to make the call. The first 9 channels have a caller ID associated with 408.

Rule Name:

AreaCode408

Condition:

(__Call__.Phone.length() == 11 && __Call__.Phone.substring(1,4) == '408') || (__Call__.Phone.length() == 10 && __Call__.Phone.substring(0,3) == '408')
Apply to lines:

__Line__.Number < = 10

Explanation:

__Call__.Phone.length() == 11

Will check the length of the telephone number.

__Call__.Phone.substring(1,4) == '408'

Will grab the second, third, and fourth letters of a telephone number. It will ignore the first number which is usually a country code.

FlexPBX and Remote Agent status updates

info — Wed, 03 Apr 2013 21:36:32 +0000

I’m testing this and I have 2 agents both logged in & using RemoteAgent. One is on the local LAN and the other is not. One says idle and updates the status and the other says idle, no status update: Shareware limited. Obviously I am asking about the one that is not updating the status. Is this because I am running the demo of PBX Flex and/or Call Center Mgr? Would I need to purchase a license for both PBX Flex & Call Center mgr to fix this or would I only need the PBX Flex license?

The one that is a remote agent(Not on Local LAN) will require the remote license to be able to interact just like the local agent. This is because you do not have a remote agent add-on for the dialing system, Flex PBX for inbound or AgentDialer/BBP for outbound.

Where can I find more information (i.e. cost,features, etc) on this remote license? I have not seen it anywhere on your website.

Here you can find upgrade pricing for Flex PBX, for Flex PBX, each line will let you have 5 extensions, these extensions can be local or remote agents.

http://voicent.com/store/pbx_upgrade.php

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Dynamically Change SIP Account based on area code you are calling

FlexPBX and Remote Agent status updates