Voicent Voyages » VoIP 101

New Voicent publication: How VoIP helps build Call Centers faster, cheaper and better

Voicent Customer Service — Sun, 12 Aug 2012 20:13:19 +0000

The astonishing advances that VoIP technology has brought to the Call Center is the subject of Voicent’s latest publication.

Available at Voicent.com as well as in a presentation format on Slideshare.com, the publication provides an overview of the differences between old-fashioned, hard-wired Call Centers, and new, VoIP Call Centers.

It covers not only the cost-saving advantages of VoIP, but also some unexpected advantages, such as the remarkably expanded labor pool available to de-centralized, sophisticated call centers and contact centers.

You’re impressed by power of VoIP tools? You ain’t seen nothing yet!

Voicent Customer Service — Mon, 14 May 2012 15:20:43 +0000

Last week’s national media exposure for Voicent’s BroadcastByPhone software got us thinking about the innovative side of VoIP technology.

We suspect that, where use is concerned, the innovation hasn’t even begun yet!

Many people use tools such as BroadcastByPhone to save time dialing numbers and dealing with busy, signals, answering machines and other black holes of productivity.

Tools like BroadcastByPhone will do the dialing for you, then hand you the phone when an actual human being finally answers.

As last week’s Associated Press story about Voicent indicated, there are many other uses for such tools:

Delivering payment or delivery reminders
Keeping volunteers up to date on projects
Managing event invitations and RSVP reminders

Last week’s story noted the success communities are having using Voicent’s BroadcastByPhone to police illegal roadside signs.

We’re sure there are many more uses yet to be discovered.

How are you using BroadcastByPhone?

Voicent adds Full Setup Services

Voicent Customer Service — Fri, 02 Dec 2011 18:54:59 +0000

Voicent prides itself on its ease-of-use, so why offer users the opportunity to purchase Setup Services?

For two reasons:

1) More and more new people are coming to VoIP technology and many find the technology unfamiliar at best and baffling at worst.

These folks welcome a calm, competent and friendly voice to answer their questions while walking them through the process of obtaining VoIP service and downloading, installing and configuring the Voicent software tool they want.

2) Corporate users are usually well-versed in VoIP, but they are busy and want to expedite the process of getting Voicent up and running in their environment.

That’s why we’re offering telephone-based installation and setup services.

The services are specially designed to appeal to both the technically inexperienced new user, and the corporate user who is pressed for time and looking to expedite implementation of Voicent software.

For a flat fee, a Voicent technician will telephone and walk the user through any and all aspects of choosing VoIP phone services, downloading, installing and configuring the Voicent software.

Complete Setup of Professional Edition Voicent software is being offered for a flat fee of $199.

Enterprise Edition setup is being offered for $499 and includes installation and configuration of remote agents and other elements of enterprise software.

Click to learn more about these guaranteed services or to order.