Overview
Voicent Gateway is a VoiceXML
gateway server. It supports both inbound and outbound
applications. This tutorial covers advanced topics that is related
to outbound applications. It is assumed you have studied the basic
Gateway Tutorial already.
Here we are going to develop an automated customer satisfactory
survey application for an automobile service shop. This simple
application will do the following:
- Read from a list of customers who have bring their car for
service
We are going to randomly select customer name,
phone number, date of the service, and the maker of the car. The
idea should be the same if you are using a database for the
customer list.
- Automatically call these customers and collect their ratings
(1-5) on the service provided
The survey message: "Hi, this is ACME car service
calling [customer name]. We have
provided your car [maker of the car] for maintenance service on
[date of the service]. Please
rate our service by number 1 to 5, with 5 being the best. Thank
you for your time."
Since it cannot collect any feedback from an answering machine,
the answering machine message is: "Hi, this is ACME car service
calling [customer name]. We have provided your car [maker of the
car] for maintenance service on [date of service], we'd like to
thank you for your business and please contact us if we can be
further help."
- Produce a survey report
We want to know how many calls made, how many
calls are answered by answering machine, whether the line is
busy, and how many customers rated the service on each rating
scale.
The topics covered in this tutorial are:
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