4. Test IVR
Once an IVR application is deployed, Voicent Gateway
automatically selects the IVR application for incoming calls. You
do not need to run IVR Studio in order to use the deployed
To test the deployed IVR application, simply call the phone
number the modem is connected to. If you have multiple phone
lines, you can call any number the modems are connected to.
Normally, you should not have any error if you are not using
extension mechanisms (HTTP or Java). However, if you do, you can
take a look at the gateway log files. The log files are saved
under the folder:
The log files are not easy to understand. But you can search
for keywords like "error", "fail", and "cannot", etc.
You can go back to IVR Studio to fix any error. Once fixed, you
can deploy the application to the gateway again using the same
application name. IVR Studio will prompt you for whether to
overwrite the deployed application with the same name.
Please note that if you are using Voicent Natural
Text-to-Speech engine for some of the IVR prompts, the prompts
might come up a little slow for the first call. But subsequent
calls should be normal.